Frequently asked questions

    Why have I never heard of before? - We are new to the online market but we are otherwide well established. Read our about us for more information.

    How are you so much cheaper than other etailers? - We have close relationships with some of the world’s most prestigious IT vendors which keeps our costs low.

    How do I contact WildArc? - Please visit the contact us page. We do not outsource customer services which means that every time you pick up the phone you're talking to our own UK staff. You can also contact us via social media social media on Facebook & Twitter

    Do WildArc offer Price Matching? - WildArc constantly checks market prices and where possible we always order from the Manufacturer directly to ensure we are offering a competitive price with a good service. We can sometimes 

    What can I do if the product I ordered has come down in price? When you place an order, the price that you see is the most competitive prices that we can provide at that time. If you discover that the price has lowered but your order has been shipped then unfortunately we are unable to offer a refund on the price difference.

    How are you able to ship to an alternative Delivery address? We use a pioneering and fully secure payment company called Sagepay. This protects the customer from on-line fraud and also protects WildArc from fraudulent transaction, helping to keep our costs down and ensuring we are always competitive, whilst offering a good service.